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How to Report a Pet Food Complaint

You can report complaints about a pet food product electronically through the Safety Reporting Portal or you can call your state’s FDA Consumer Complaint Coordinators.

Please have as much of the following information available when submitting your complaint:

Consumers often transfer dry pet food into other containers for easier handling.  If possible, please save the original packaging until the pet food has been consumed.  The packaging contains IMPORTANT information often needed to identify the variety of pet food, the manufacturing plant, and the production date.

  • Exact name of the product and product description (as stated on the product label)
  • Type of container (e.g. box, bag, can, pouch, etc.)
  • Product intended to be refrigerated, frozen, or stored at room temperature
  • Lot number – This number is often hard to find and difficult to read.  It is stamped onto the product packaging and typically includes a combination of letters and numbers, and is always in close proximity to the best by/before or expiration date (if the product has a best by/before or expiration date).  The lot number is very important as it helps us determined the manufacturing plant as well as the production date.
  • Best by, best before or expiration date
  • UPC code (also known as the bar code)
  • Net weight
  • Purchase date and exact location where purchased.
  • Results of any laboratory testing performed on the pet food product
  • How the food was stored, prepared, and handled

To learn more, go to: http://www.fda.gov/AnimalVeterinary/SafetyHealth/ReportaProblem/ucm182403.htm