FAQ about Internet pharmacies
Q: I’ve heard Internet pharmacies are cheaper. Why shouldn't I order my pet's drugs over the Internet?
A: While it can be great to find a "deal", it’s only a "deal" if you are also receiving a quality product. Without this assurance, lower prices aren’t really savings. While some items are less expensive, others are comparable or higher.
Q: Lots off people are using Internet pharmacies and they sound like a good deal. Why are some owners and veterinary professionals against buying drugs from them?
A: A number of problems have been reported, such as sales of pet medications without valid prescriptions, drugs obtained from questionable sources, counterfeit product including those with phony registered manufacturer logos on them, and improper storage which can affect medications. These drugs could pose a health threat to pets, and we're concerned about the welfare of these animals.
Q: Internet pharmacies advertise that they have guarantees on their products, doesn’t that mean they are safe?
A: This is this is merely a product return guarantee, so if it harms your pet, you can return the product. A manufacturer guarantee is different. The makers of our products, such as Merial, Novartis and Zoetis, to name a few, will guarantee the safety, purity and efficacy of their products when purchased from a licensed veterinarian. They stand behind the products we use and sell and this means protection for your pet.
Q: Why can't I get a prescription from just any veterinarian?
A: For the same reason you can't walk into any doctor's office that's listed in the telephone directory and ask for a prescription for yourself. Because it's illegal, not to mention unethical, for a veterinarian to authorize a prescription without a valid "veterinarian-client-patient relationship." In order for you to get a legal prescription, you must be a "patient of record" and have completed the prerequisite testing necessary for certain medications. Example: Heartgard or Interceptor (heartworm preventatives), dogs must have had a recent heartworm test before the doctor can write a prescription.
Q: I found an Internet pharmacy that says I don't need a prescription. Do I?
A: It is illegal and unethical for a pharmacy to send prescription drugs for animals without a valid prescription obtained from your veterinarian.
Q: Can Trooper Veterinary Hospital tell me if the Internet pharmacy I'm using complies with regulations designed to protect me?
A: Unfortunately we cannot.
Q: Can I buy my pet's drugs from a Canadian Internet pharmacy?
A: No. The importation and use of drugs not approved by the FDA is illegal.
Q: If I'm still thinking about buying my pet's medications over the Internet, what should I do?
A: Please be careful. Insist on the same quality that you would expect from your veterinary clinic or from your neighborhood pharmacy. Your pet deserves nothing less.
Lastly, please contact us immediately if your pet experiences any adverse reactions.